Responsible Gaming
Gaming Should Be Entertainment
At Matuku Moana, we believe that online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Gambling carries risks, and it's important to play responsibly and within your means.
If you choose to gamble, do so for fun and only with money you can afford to lose.
Age Verification
Online gambling in New Zealand is restricted to adults aged 18 years and over. It is your responsibility to ensure you meet the legal age requirement before participating in any gambling activities.
We do not knowingly accept registrations from anyone under the legal age. If you are under 18, please do not use our services.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities or lying about how much you gamble
- Gambling with money meant for bills, rent, or other essential expenses
- Feeling anxious or irritable when you try to stop or reduce gambling
- Neglecting family, work, or social responsibilities due to gambling
- Borrowing money to gamble or pay gambling debts
- Constantly thinking about gambling or planning your next session
- Needing to gamble with increasing amounts of money to get the same excitement
- Unsuccessful attempts to cut back or stop gambling
If you recognize any of these signs, please seek help immediately.
Self-Help Tools & Controls
We provide tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a set timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount you're willing to lose
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Self-Exclusion: Exclude yourself from your account for a period of time if you need a break from gambling
- Session Limits: Set a time limit for your gaming sessions
Contact our customer support team for assistance in activating these tools on your account.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Here are organizations providing support and counseling:
New Zealand
- Gamblers Anonymous New Zealand: Support groups and confidential peer assistance — www.gamblersanonymous.org.nz
- Problem Gambling Foundation (NZ): Free helpline and counseling services — www.pgf.nz | Phone: 0800 664 262
- Gambling Helpline (NZ): Free, confidential phone support — www.gamblinghelpline.co.nz | Phone: 0800 654 655
International Resources
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): National self-exclusion scheme — www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org
Need Help? Take Action Today
Problem gambling can affect your health, finances, relationships, and well-being. If you believe you or someone close to you has a gambling problem, please reach out for support.
You are not alone, and help is available. Contact one of the organizations above or speak with a healthcare professional. Recovery is possible with the right support.
Remember: Gambling should be fun. If it's no longer enjoyable, it's time to seek help.